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 Posted 10/3/2004 5:59 PM |
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WARNING: If you are just browsing through the posts in this forum, hopefully to find a fix for your specific problem and think you found it, DO NOT FOLLOW THOSE INSTRUCTIONS. Those instructions have been posted by a member of the forum staff to fix that particular members problems, NOT YOURS. Not reading, or ignoring this warning could lead to serious problems within your operating system.
If you're having problems please follow ALL the instructions below. IF YOU'RE NOT POSTING A LOG FOR EVALUATION THEN PLEASE DO NOT POST IN THIS FORUM. This forum is for those of you who wish to post your HijackThis Logs for evaluation. We are very happy to help you rid your pc from spyware/malware and viruses but you MUST follow these instructions, if these instructions are not followed then your log may be ignored.
The Tweaks.com Staff 
Before posting, please read and follow these instructions:
Please mention in your post that you have already read this announcement and followed the directions.
(1).If you've no virus protection installed [antivirus],download/install and run a full system scan using one of the following:
Avira AntiVir Personal - FREE Antivirus
Avast 4 Home Edition FREE
AVG Anti-Virus Free Edition 8.0
(2).If you are not using a firewall then i suggest you install one immediately, even if it's only turning on the Windows Firewall,it's better than nothing.
The problem is with the Windows Firewall it doesn't monitor outbound connections by default,and not at all in Windows XP.
You should read "Why the Windows Firewall comes up short".
You may be behind a hardware firewall(Router/NAT),but it wouldn't hurt to install a third party software firewall to enhance protection.
For the above reasons i suggest you install one third party firewall from below that monitors both inbound and outbound connections:
Online Armor Personal Firewall Free.
PC Tools Firewall Plus Free Edition.
Agnitum Outpost Firewall 2009 Free.
Sygate Personal Firewall Free Edition.
Zone Alarm Free.
You may want to read the following:
Understanding and Using Firewalls.
(3).Download ATF Cleaner by Atribune:
Do not run it just yet.
Download\install SuperAntiSpyware Free Version Home Users.
Launch SuperAntiSpyware and click on 'Check for updates'.
If you encounter any error messages while downloading the updates,manually download them from Here,then follow the install steps at Manual Definition Updates.
Once the updates have been installed,exit SuperAntiSpyware.
Do not run it just yet.
You might want to print/copy the following as you need to be in Safe Mode from here on.
Reboot your computer into SAFE MODE using the F8 method.
To do this,restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly.
A menu will appear with several options.
Use the arrow keys on your keyboard to navigate and select the option to run Windows in "Safe Mode".
Now double-click ATF-Cleaner.exe to run the program.
Click 'Select All' found at the bottom of the list.
Click the 'Empty Selected' button.
If you use Firefox browser, do this also:
Click Firefox at the top and choose 'Select All' from the list.
Click the 'Empty Selected' button.
NOTE:
If you would like to keep your saved passwords,please click 'No' at the prompt.
If you use Opera browser,do this also:
Click Opera at the top and choose 'Select All' from the list.
Click the 'Empty Selected' button.
NOTE:
If you would like to keep your saved passwords,please click 'No' at the prompt.
Click 'Exit' on the Main menu to close the program.
Now Start SuperAntiSpyware.
On the main screen click on 'Scan your computer'.
Check: 'Perform Complete Scan'.
Click 'Next' to start the scan.
Superantispyware will now scan your computer,when it's finished it will list all/any infections found.
Make sure everything found has a checkmark next to it,then press 'Next'.
Click on 'Finish' when you've done.
It's possible that the program will ask you to reboot in order to delete some files.
Obtain the SuperAntiSpyware log as follows:
Click on 'Preferences'.
Click on the 'Statistics/Logs' tab.
Under 'Scanner Logs' double click on 'SuperAntiSpyware Scan Log'.
It will then open in your default text editor,such as Notepad.
Copy and paste the contents of that report into a new topic in the Hijackthis Logs Forum along with a Hijackthis log [instructions below] if you require further asisstance.
Download Trend Micro HijackThis 2.0.2 to your desktop:
Double click on HJTInstall.exe,it will prompt you to extract hijackthis.exe to C:\Program Files\Trend Micro\HijackThis.
When the install is complete,HijackThis will automatically launch.
When the license agreement appears,select "I Accept" and then click on the "Do a system scan only" button.
When the scan is complete,click on the "Save Log" button,then save it to your desktop.
Copy and paste the entire content of that log into the HijackThis Logs forum.
• Do not post your log file in a thread started by someone else, even if you are having the same problem as the original poster. It is confusing and it is irritating,we will have to delete such posts.
• Please give a brief explanation of the problems you are having. Also give your post a relevant Subject Title. Do not call the thread "Hijack This Log" or something similar to that. Obviously we already know it's a log.
• Please do not post logs every few weeks (3 or 4 a year is about the limit we can accept). We have too many members and too few staff who are qualified to evaluate logs to allow frequent postings. Remember, when all is said and done you must take responsibility for your own system. We're here to help when needed and are happy to do so - please don't take advantage of this service we offer.
Please be patient after posting.
Thank you,
The Tweaks.com Staff
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