The Audio Service is not running

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RayHeath

Posted 11/21/2009 2:33 PM

New Member

Group: Forum Members
Last Login: 11/16/2007 1:24 PM
Posts: 18, Visits: 11

http://tweaks.com/forum/FindPost255052.aspx

I've already posted this on another forum. I was directed to you as a possible provider of a solution. Hope you can help.

Post #255067

RichieUK

Posted 11/21/2009 3:17 PM

Senior Forum Moderator

Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 32,820, Visits: 54,734

Download TFC by OldTimer to your Desktop.
* Please double-click TFC.exe to run it,if you're running Windows Vista right click on TFC.exe and click on "Run as Administrator".
* It will close all programs when run, so make sure you have saved all your work before you begin.
* Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Let it run uninterrupted until it's finished.
* Once it's finished it should reboot your machine.If it doesn't,please manually restart the pc to ensure a complete cleanup.

Download Security Check by screen317 and save it to your Desktop.
Double-click on SecurityCheck.exe and follow the on-screen instructions inside the black box.
Notepad should open a file named checkup.txt.
Copy and paste the entire contents of that file into your next reply.

Download Trend Micro HijackThis 2.0.2 to your desktop:
Double click on HJTInstall.exe,it will prompt you to extract hijackthis.exe to C:\Program Files\Trend Micro\HijackThis.
When the install is complete,HijackThis will automatically launch.
When the license agreement appears,select "I Accept" and then click on the "Do a system scan only" button.
When the scan is complete,click on the "Save Log" button,then save it to your desktop.
Copy and paste the entire contents of that log into your next reply.

_______________________________________________________________

ASAP & UNITE member since 2006

Free Internet Security - WOT Web of Trust

Post #255068

RayHeath

Posted 11/21/2009 3:44 PM

New Member

Group: Forum Members
Last Login: 11/16/2007 1:24 PM
Posts: 18, Visits: 11

Results of screen317's Security Check version 0.99.0
Windows Vista Service Pack 2 (UAC is enabled)
``````````````````````````````
Antivirus/Firewall Check:
[color=red]Windows Security Center service is not running! This report may not be accurate![/color]
Windows Firewall Disabled!
AVG Free 9.0
ZoneAlarm
[color=red]Antivirus out of date![/color] (On Access scanning disabled!)
``````````````````````````````
Anti-malware/Other Utilities Check:
SUPERAntiSpyware Free Edition
CCleaner
Java(TM) 6 Update 17
Java(TM) SE Runtime Environment 6
Java(TM) 6 Update 7
[color=red]Out of date Java installed![/color]
Adobe Flash Player 10
Adobe Reader 8.1.3
[color=red]Out of date Adobe Reader installed![/color]
``````````````````````````````
Process Check:
objlist.exe by Laurent
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
Zone Labs ZoneAlarm zlclient.exe
``````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:42:22, on 21/11/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\Taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTogg.dll
O1 - Hosts: ::1 localhost
O2 - BHO: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTogg.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTogg.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6737 bytes

Post #255069

RichieUK

Posted 11/21/2009 3:56 PM

Senior Forum Moderator

Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 32,820, Visits: 54,734

First of all please turn off/disable UAC [User Account Control].
How can I disable the User Account Control (UAC) feature on my Windows Vista computer?:
http://www.petri.co.il/disable_uac_in_windows_vista.htm

Have Hijack This fix the following by placing a check in the appropriate boxes and selecting 'Fix checked'.
Make sure all browser and all Windows Explorer windows are closed before fixing:
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)

Please download Malwarebytes Anti-Malware from Here or Here.
Double Click mbam-setup.exe to install the application.
(If using Windows Vista,be sure to "Run As Administrator").

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then click Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy and paste the entire report into your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

First close your web browser,then open it by right clicking on your browser icon and select 'Run as Administrator'.
Run 'ESET Online Scanner' using Internet Explorer:
http://www.eset.com/onlinescan/
Place a check in the box 'YES,I accept the Terms of Use' after reading.
Then click 'Start'.
Allow the activex control to install.
Then click 'Start' in the 'ESET Online Scanner' window.
Place a check in the box 'Remove found threats'.
Leave the box 'Scan unwanted applications' blank.
Then press 'Scan'.
The scan will take up some time so please be patient.
Once the scan has finished,post the entire contents of the logfile:
C:\Program Files\EsetOnlineScanner\log.txt

If ESET won't run,run the following:
Download and run an 'Automatic Scan' using the Kaspersky Virus Removal Tool.
Follow the instructions in the link below to configure the tool before scanning:
How Kaspersky Virus Removal Tool 7.0 automatically scans for viruses.
When the scan has finished click on 'Nuetralize all'.
Exit the Kaspersky Virus Removal Tool,a box will pop up with the following message:
"The program will be unloaded and uninstalled.
Do you want to uninstall?".
Click on "Yes",then another box will pop up with the following message:
"Are you sure you want to completely remove Virus Removal Tool and all of its components?"
Click on "Yes",the removal process will begin.
Finally another box will pop up with the following message:
"To complete the uninstallation of Virus Removal Tool,your computer must be restarted,
Would you like to restart now?".
Then click on "Yes",your pc will restart.

Post the following in your next reply:
The Malwarebytes' Anti-Malware report.
The contents of the Eset Online Scanner log.
A new HijackThis log.

_______________________________________________________________

ASAP & UNITE member since 2006

Post #255070

RayHeath

Posted 11/21/2009 6:46 PM

New Member

Group: Forum Members
Last Login: 11/16/2007 1:24 PM
Posts: 18, Visits: 11

I have done everything as asked. However, the computer is running so slow, I cannot navigate to C:\Programs\EsetOnlineScanner\log.txt. You will have to take my word that there were no infected files. There was no malware either. I can show you the Malware and Hijack files as they were saved at the Desktop.

Malwarebytes' Anti-Malware 1.41
Database version: 3210
Windows 6.0.6002 Service Pack 2

21/11/2009 22:36:39
mbam-log-2009-11-21 (22-36-39).txt

Scan type: Quick Scan
Objects scanned: 88990
Time elapsed: 8 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 00:05:00, on 22/11/2009

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.18828)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\AVG\AVG9\avgtray.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTogg.dll

O1 - Hosts: ::1 localhost

O2 - BHO: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTogg.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTogg.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe

O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe

O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

End of file - 6655 bytes

Post #255072

RayHeath

Posted 11/21/2009 6:58 PM

New Member

Group: Forum Members
Last Login: 11/16/2007 1:24 PM
Posts: 18, Visits: 11

ESET file you requested. Finally got it!

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=2d92e58f9d4c224faee1fd33610c7f29
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2009-11-22 12:01:25
# local_time=2009-11-22 12:01:25 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 8730 8730 0 0
# compatibility_mode=1024 16777215 100 0 19437 19437 0 0
# compatibility_mode=5892 16776574 100 100 197190 96377557 0 0
# compatibility_mode=8192 67108863 100 0 3876 3876 0 0
# compatibility_mode=9217 16777214 75 74 10393807 27132927 0 0
# scanned=90058
# found=0
# cleaned=0
# scan_time=3302

Post #255073

RichieUK

Posted 11/22/2009 4:52 AM

Senior Forum Moderator

Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 32,820, Visits: 54,734

However, the computer is running so slow,

Try running Selective Startup using System Configuration,see if you can find out whats causing the problem:
http://windowshelp.microsoft.com/Windows/en-US/Help/121ff6a6-181e-4e8f-83bb-c7b1f3c6d71a1033.mspx

If still no joy try the following.
How To Perform a Repair Installation For Vista:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

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ASAP & UNITE member since 2006

Post #255076

RayHeath

Posted 11/22/2009 5:25 AM

New Member

Group: Forum Members
Last Login: 11/16/2007 1:24 PM
Posts: 18, Visits: 11

Failed to follow both of your suggestions!

First I could not navigate to Selective Startup. Where is it? Couldn't find System and Maintenance in Control Panel.

Tried to do an install but DVD didn't recognise current Windows files so did not even provide a menu of tasks to perform.

My last question. How do you perform a Vista install (upgrade repair or clean) without a DVD? I have the Product ID. Can I just access the files from the web?

Originally bought HP laptop with everthing installed. Then 6 months later had a hard disk failure so they gave me a new hard disk and Operating System Windows Vista Home Basic DVD and Application and Driver Recovery DVD.

Post #255078

RichieUK

Posted 11/22/2009 7:23 AM

Senior Forum Moderator

Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 32,820, Visits: 54,734

Go here,scroll down to and follow the steps at:
Method 2: Perform a clean installation of Windows Vista by starting the computer from the Windows Vista DVD:
http://support.microsoft.com/kb/918884

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ASAP & UNITE member since 2006

Post #255079

RayHeath

Posted 11/22/2009 10:08 AM

New Member

Group: Forum Members
Last Login: 11/16/2007 1:24 PM
Posts: 18, Visits: 11

I've restored Windows to a previous date and things have got back to normal. Thank you for your advice and patience.

Post #255080

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