Inconsistent Internet Connection

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Inconsistent Internet Connection

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glenmessierjr

Posted 5/24/2009 8:46 AM

New Member

Group: Forum Members
Last Login: 3/31/2009 7:12 PM
Posts: 26, Visits: 0

Hello,

We recently added a wireless router to our computer and between that and maybe some other problem, our internet connection has been lousy.

Our main computer, a desktop, is connected directly to the cable modem and then wireless router. On any given day, the internet connection for Mozilla and IE are inconsistent. Our AIM works fine and remains connected despite the internet not connecting.

We have restarted the computer, restarted both the modem and the wireless router and gone through the IE diagnostic tool which eithers detects nothing wrong or a concern with the firewalls.

I have absolutely no idea what to do. Currently, I am using my laptop, wired wirelessly, and have absolutely no problem connecting to the Internet.

Thanks for your help,

Glen

Post #251342

chilly willy

Posted 5/25/2009 11:06 PM

Senior Forum Advisor

Group: Senior Advisor
Last Login: 8/9/2008 11:13 AM
Posts: 1,169, Visits: 1,319

Hi glenmessierjr

Can you please give us more information, What are the Operating Systems of the computers & the make & model number of the wireless router?

Post #251401

glenmessierjr

Posted 6/7/2009 2:27 PM

New Member

Group: Forum Members
Last Login: 3/31/2009 7:12 PM
Posts: 26, Visits: 0

Hello,

I apologize for the delayed response.

The computer I am using that is experiencing connection problems is operating with Windows XP.

The wireless router is a Linksys: Wireless-N Broadband router. I'm not sure what numbers you need, so I'm going to provide them all....

Model # WRT160N V2

Serial # CSE11J222640.

Please let me know if I am forgetting to include any other necessary information.

Thanks,
Glen

Post #251750

glenmessierjr

Posted 6/14/2009 6:57 PM

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Group: Forum Members
Last Login: 3/31/2009 7:12 PM
Posts: 26, Visits: 0

Any tips on how to ensure internet connection occurs each time we open IE or Mozilla?

Post #251987

CarolinaFaithful

Posted 6/23/2009 8:41 PM

Junior Member

Group: Forum Members
Last Login: 8/9/2008 6:51 AM
Posts: 103, Visits: 189

I'm no expert, but since you haven't received an answer yet, here's what I'd do. Check the router firmware for a possible upgrade. While looking for the firmware link, I found this: http://audipages.com/router/

Here's something else that might be of use: http://www.speedguide.net/tcpoptimizer.php

“A computer once beat me at chess, but it was no match for me at kick boxing.”
– Emo Philips

Post #252149

glenmessierjr

Posted 7/24/2009 8:14 PM

New Member

Group: Forum Members
Last Login: 3/31/2009 7:12 PM
Posts: 26, Visits: 0

Hello,

I'm a still having the original difficulties described in my first posting. Any support is appreciated.

Thanks,
Glen

Post #252792

RichieUK

Posted 7/25/2009 2:54 AM

Senior Forum Moderator

Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 35,658, Visits: 54,734

Download Security Check by screen317 and save it to your Desktop.
Double-click on SecurityCheck.exe and follow the on-screen instructions inside the black box.
Notepad should open a file named checkup.txt.
Copy and paste the entire contents of that file into your next reply.

Click on Start/Run,type CMD then press OK
At the Command Prompt copy and paste the following command,then press Enter:

netsh int ip reset c:\resetlog.txt

Then type EXIT then press Enter.
Restart your pc,post the entire contents of C:\resetlog.txt

___________________________________________________________

Post #252796

glenmessierjr

Posted 7/26/2009 1:54 PM

New Member

Group: Forum Members
Last Login: 3/31/2009 7:12 PM
Posts: 26, Visits: 0

Ok here goes...

Here is the text from the Security Check:

Results of screen317's Security Check version 0.98.5
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
[color=blue]
[/color]
``````````````````````````````
Anti-malware/Other Utilities Check:
Ad-Aware
SpywareBlaster 4.1
Windows Defender
Malwarebytes' Anti-Malware
HijackThis 2.0.2
CCleaner (remove only)
Java(TM) 6 Update 13
Java(TM) 6 Update 3
Java 2 Runtime Environment, SE v1.4.2_03
Java 2 Runtime Environment, SE v1.4.2_05
Java 2 Runtime Environment, SE v1.4.2_06
[color=red]Out of date Java installed![/color]
Adobe Flash Player 10
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
[color=red]Out of date Adobe Reader installed![/color]
``````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSMpEng.exe
[color=red]Windows Defender MSASCui.exe is disabled![/color]
[color=red]Ad-Aware AAWService.exe is disabled![/color]
[color=red]Ad-Aware AAWTray.exe is disabled![/color]
McAfee VIRUSS~1 mcshield.exe
``````````````````````````````
DNS Vulnerability Check:
GREAT! (Very random)

`````````End of Log```````````

-----------------------------------------------------------------------------------

Now here are the results of the Command Prompt:

reset   SYSTEM\CurrentControlSet\Services\Dhcp\Parameters\Options\15\RegLocation
            old REG_MULTI_SZ =
                SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\?\DhcpDomain
                SYSTEM\CurrentControlSet\Services\TcpIp\Parameters\DhcpDomain

added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{2810EB22-763D-4D0C-9450-64BBD1758685}\NetbiosOptions
added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{295CCFD6-4268-49DE-80F4-A6725CAA9D9A}\NetbiosOptions
added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{43A51592-0D74-4B9B-9424-A0FF3E37469A}\NetbiosOptions
reset   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{531D3D38-B38F-4A40-9052-52EFBA55506B}\NameServerList
            old REG_MULTI_SZ =
                <empty>

added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{531D3D38-B38F-4A40-9052-52EFBA55506B}\NetbiosOptions
deleted SYSTEM\CurrentControlSet\Services\Netbt\Parameters\EnableLmhosts
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{531D3D38-B38F-4A40-9052-52EFBA55506B}\NameServer
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{76A33265-7104-4C3B-9D64-665D8995F123}\DisableDynamicUpdate
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{76A33265-7104-4C3B-9D64-665D8995F123}\IpAutoconfigurationAddress
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{76A33265-7104-4C3B-9D64-665D8995F123}\IpAutoconfigurationMask
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{76A33265-7104-4C3B-9D64-665D8995F123}\IpAutoconfigurationSeed
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{76A33265-7104-4C3B-9D64-665D8995F123}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{76A33265-7104-4C3B-9D64-665D8995F123}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{76A33265-7104-4C3B-9D64-665D8995F123}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{87C5990D-4AD7-4411-8FF0-B1F2E76D4691}\AddressType
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{87C5990D-4AD7-4411-8FF0-B1F2E76D4691}\DisableDynamicUpdate
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{87C5990D-4AD7-4411-8FF0-B1F2E76D4691}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{87C5990D-4AD7-4411-8FF0-B1F2E76D4691}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{87C5990D-4AD7-4411-8FF0-B1F2E76D4691}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BD345CDC-0753-4E9D-B765-0DF52EC96EB2}\AddressType
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BD345CDC-0753-4E9D-B765-0DF52EC96EB2}\DisableDynamicUpdate
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BD345CDC-0753-4E9D-B765-0DF52EC96EB2}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BD345CDC-0753-4E9D-B765-0DF52EC96EB2}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BD345CDC-0753-4E9D-B765-0DF52EC96EB2}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EB35B440-620C-4F02-875C-726008407F5D}\DisableDynamicUpdate
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EB35B440-620C-4F02-875C-726008407F5D}\IpAutoconfigurationAddress
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EB35B440-620C-4F02-875C-726008407F5D}\IpAutoconfigurationMask
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EB35B440-620C-4F02-875C-726008407F5D}\IpAutoconfigurationSeed
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EB35B440-620C-4F02-875C-726008407F5D}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EB35B440-620C-4F02-875C-726008407F5D}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EB35B440-620C-4F02-875C-726008407F5D}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EDEE1FDD-8122-47DB-BB52-88C60D9D5FA3}\DisableDynamicUpdate
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EDEE1FDD-8122-47DB-BB52-88C60D9D5FA3}\IpAutoconfigurationAddress
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EDEE1FDD-8122-47DB-BB52-88C60D9D5FA3}\IpAutoconfigurationMask
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EDEE1FDD-8122-47DB-BB52-88C60D9D5FA3}\IpAutoconfigurationSeed
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EDEE1FDD-8122-47DB-BB52-88C60D9D5FA3}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EDEE1FDD-8122-47DB-BB52-88C60D9D5FA3}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{EDEE1FDD-8122-47DB-BB52-88C60D9D5FA3}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{F8E30171-FDAD-4964-BAA7-784589119C76}\AddressType
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{F8E30171-FDAD-4964-BAA7-784589119C76}\DisableDynamicUpdate
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{F8E30171-FDAD-4964-BAA7-784589119C76}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{F8E30171-FDAD-4964-BAA7-784589119C76}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{F8E30171-FDAD-4964-BAA7-784589119C76}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DontAddDefaultGatewayDefault
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SearchList
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\TcpMaxDataRetransmissions
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\UseDomainNameDevolution
reset   Linkage\UpperBind for USB\VID_069A&PID_4501\E4536ADB. bad value was:
            REG_MULTI_SZ =
                PSched

reset   Linkage\UpperBind for USB\VID_069A&PID_0402\5&78D04E&0&1. bad value was:
            REG_MULTI_SZ =
                PSched

reset   Linkage\UpperBind for USB\VID_069A&PID_0402\1. bad value was:
            REG_MULTI_SZ =
                PSched

reset   Linkage\UpperBind for USB\VID_069A&PID_0402\5&F633293&0&1. bad value was:
            REG_MULTI_SZ =
                PSched

reset   Linkage\UpperBind for USB\VID_069A&PID_0402\00407B76A51D. bad value was:
            REG_MULTI_SZ =
                PSched

reset   Linkage\UpperBind for PCI\VEN_8086&DEV_1050&SUBSYS_01741028&REV_02\4&1C660DD6&0&40F0. bad value was:
            REG_MULTI_SZ =
                PSched

reset   Linkage\UpperBind for ROOT\MS_NDISWANIP\0000. bad value was:
            REG_MULTI_SZ =
                PSched

Thanks for your help!

Glen Smile

Post #252827

RichieUK

Posted 7/26/2009 2:27 PM

Senior Forum Moderator

Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 35,658, Visits: 54,734

Your version of Sun Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Follow these steps to remove older versions of Sun Java,and then update.
1. Download the latest version of Java Runtime Environment (JRE)
2. Scroll down to where it says 'Java Runtime Environment (JRE) - JRE 6 Update 14'.
3. Click the "Download" button to the right.
4. Select the Platform and Language for your download,then check the box that says: "Accept License Agreement".
5. The page will refresh.
6. Click on the link to download 'Windows Offline Installation - jre-6u14-windows-i586-p.exe' [15.50 MB] and save to your desktop.
7. Close any programs you may have running - especially your web browser.
8. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
9. Check any item with Java Runtime Environment [JRE or J2SE or Java(TM)] in the name.
10. Click the Change/Remove button.
11. Repeat as many times as necessary to remove each Java version.
12. Reboot your computer once all Java components are removed.
13. Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.

Verify your installation of Sun Java:
http://www.java.com/en/download/help/testvm.xml

Download Trend Micro HijackThis 2.0.2 to your desktop:
Double click on HJTInstall.exe,it will prompt you to extract hijackthis.exe to C:\Program Files\Trend Micro\HijackThis.
When the install is complete,HijackThis will automatically launch.
When the license agreement appears,select "I Accept" and then click on the "Do a system scan only" button.
When the scan is complete,click on the "Save Log" button,then save it to your desktop.
Copy and paste the entire contents of that log into a new topic in the HijackThis Logs forum, not here.

___________________________________________________________

Post #252828

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