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New Member
Group: Forum Members
Last Login: 3/27/2008 5:38 PM
Posts: 5,
Visits: 92
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| hi guys, can you help with my problem, here is a brief history whats happens in pc, i have scan my computer using zone alarm security suite, a 60 day trial version and it founds a virus and automatically cleaned that viruses but after cleaning it, i cannot connect it to the internet anymore, i also install morzilla webb browser and still i cant connect it to the internet, i already checked my internet settings but its seems that all are ok. can you please help me in my problem? i am using windows xp service pack 2. thank you
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Senior Forum Moderator
Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 31,427,
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Click Start/Control Panel/Network Connections.
Then right click on your default connection,usually 'Local Area Connection' or 'Dial-up Connection' if you are using Dial-up,then left click on 'Properties'.
Double-click on the 'Internet Protocol (TCP/IP)' item and select the radio button that says: 'Obtain DNS servers Automatically'.
Click OK twice,restart your computer.
If still no joy,right click on your default connection,usually 'Local Area Connection' or 'Dial-up Connection' if you are using Dial-up,then left click on 'Repair'.
Follow the prompts,exit Control Panel,restart your computer.
Click on Start/Run,type CMD then press Ok.
At the command prompt copy and paste NETSH WINSOCK RESET then press Enter.
At the command prompt copy and paste NETSH FIREWALL RESET then press Enter.
At the command prompt copy and paste NETSH WINSOCK RESET CATALOG then press Enter.
Type EXIT press Enter again.
Now try connecting to the internet.
Download to your desktop TCPIP_Fix.exe,a self-extracting ZIP archive.
Double-click Tcpip_Fix.exe to create a new folder on your desktop,Tcpip_Fix.
Open the new folder and double-click Tcpip_fix.cmd to replace tcpip.sys file with a new copy.
Restart your computer.
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ASAP & UNITE member since 2006
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New Member
Group: Forum Members
Last Login: 3/27/2008 5:38 PM
Posts: 5,
Visits: 92
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| thank you very much guys for your help and i highly apreciated it. but where can i copy from that netch winsock reset, netsh fire wall reset and netsh winsock reset catalog?
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Senior Forum Moderator
Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 31,427,
Visits: 54,734
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Click on Start/Run,type CMD then press OK
The black Command Prompt [CMD.exe] window will launch.
Then copy this-> NETSH WINSOCK RESET
Then right click 'Paste' it onto the command prompt [flashing cursor],then press Enter.
Then copy this-> NETSH FIREWALL RESET
Then right click 'Paste' it onto the command prompt [flashing cursor],then press Enter.
Then copy this-> NETSH WINSOCK RESET CATALOG
Then right click 'Paste' it onto the command prompt [flashing cursor],then press Enter.
Type EXIT then press Enter again.
Restart your pc.
Now try connecting to the internet.
How To Copy and Paste:
http://www.webmasternow.com/copyandpaste.html
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ASAP & UNITE member since 2006
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Senior Forum Moderator
Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 31,427,
Visits: 54,734
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If all else fails try this:
First backup the registry by doing the following.
Click on Start>Run,copy and paste the following bold text into the 'Open:' space,then press Ok.
regedit /e c:\registrybackup.reg
It won't appear to be doing anything,that's normal.
Your mouse pointer may have an hour glass along side it for a minute or so.
Please be patient and continue when the hour glass disappears.
Download on another pc,then/unzip/install XP TCPIP Repair [Attached below] onto the pc with issues.
Start the program,click on the 'Reset TCP/IP' button,follow any prompts.
Click on the 'Repair Winsock' button,again follow any prompts.
Restart your pc when you've finished.
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ASAP & UNITE member since 2006
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